Terms of Service

1. Agreement to Terms

By engaging the computer repair, technical support, and related IT services of SpeedWise Computer Repair & Support Services, LLC ("Company," "we," "us," or "our"), you ("Client," "you") agree to be bound by these Terms of Service. These terms govern the relationship between you and the Company concerning the provision of our services, including in-shop repair, on-site support, remote assistance, diagnostics, data services, and hardware work as described in your agreement or work order.

2. Services

The Company agrees to provide the services as described in a written estimate, work order, service agreement, or other mutually agreed documentation. Such documentation will detail the scope of work, timelines, deliverables, and fees where applicable. Any changes must be agreed upon in writing by both parties when practicable.

3. Payment Terms

The Client agrees to pay the fees as outlined in the applicable estimate, invoice, or service agreement. Payments are typically due upon completion of work or as otherwise agreed (for example, deposits or managed-service billing). Invoices are due upon receipt unless otherwise stated. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law.

All payments made to SpeedWise Computer Repair & Support Services, LLC are non-refundable except where required by law. The Company does not offer refunds for services already rendered or for any portion of a service period that has commenced.

4. Client Obligations

The Client agrees to provide the Company with timely access to devices, premises (for on-site work), passwords or credentials the Client chooses to share, and information reasonably needed to perform the services. Delays caused by the Client's failure to provide such access may result in adjustments to timelines and fees.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement. The Company will take reasonable steps to protect the Client's confidential information, including data observed on devices during service.

6. Intellectual Property

Any pre-existing intellectual property of either party shall remain the property of that party. The Client shall own data and files that belonged to the Client before service and any custom configurations or documentation created specifically for the Client and paid in full, subject to third-party software licenses. The Company retains the right to use general knowledge, skills, and experience gained during service and may use non-confidential details for its portfolio and marketing materials.

7. Limitation of Liability

The Company's liability for any claim arising from the services provided shall be limited to the total fees paid by the Client to the Company in the three (3) months preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, or consequential damages, including loss of profits or revenue.

8. Term and Termination

The term of any ongoing agreement shall be as specified in writing. Either party may terminate a recurring arrangement with thirty (30) days written notice where applicable. The Company may refuse or discontinue service immediately if the Client fails to make payments as required or if continuing work would be unsafe or unlawful. Upon termination, the Client is responsible for paying for all services rendered up to the effective date of termination.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions, except where preempted by applicable federal law.